Good morning,
I’m writing to update you on the water supply situation in the Whitstable and Herne Bay area.
With temperatures remaining high we are seeing continued high demand for drinking water in these areas.
Despite our treatment and storage facilities working at full capacity in order to supply as much water as possible to the area, there is still a risk that supplies could be impacted in the coming days.
During this period of ongoing high demand, we continue to ask customers to use water for essential purposes only: drinking, cooking and hygiene.
We thank all our customers for their continued support in helping us keep the area’s taps flowing during this period.
What are we doing?
We are continuing to use tankers today to directly inject water into the local network to minimise disruption and keep water storage levels as high as possible.
We’re changing the way water moves around our network in order to support the area as much as we can.
We are also monitoring the situation closely to see if water deliveries should be scheduled to our customers on the Priority Services Register who are unable to collect supplies themselves.
We will look to open bottled water stations and community hubs in the area if we experience supply interruptions.
Burst water main
We are aware of a burst water main affecting supplies in the Reculver Road area of Herne Bay. Our teams are on this and the pipe will be repaired today.
When will you update me again?
We will update you again tomorrow (Saturday, 1 August), unless the situation changes.
Please share this information within your communities.
Regards,
Robert Anthony-Scorse
Incident Manager